Refund and Returns Policy

Overview

Our refund and return policy lasts for 30 days. If more than 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return:

  • The item must be unused.
  • The item must be in the same condition in which you received it.
  • The item must be returned in its original packaging.
  • A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

Partial Refunds

In certain situations, only partial refunds may be granted, including:

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Items that are not in their original condition
  • Items that are damaged or missing parts for reasons not caused by our error
  • Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will send you an email confirming that we have received it.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within the applicable processing period.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. Contact your bank, as financial institutions may require additional processing time.

If you have completed all of these steps and still have not received your refund, please contact us at salse@cejelogistics.com.

Sale Items

Only regularly priced items may be eligible for a refund.

Sale or discounted items cannot be refunded.

Exchanges

We only replace items that are defective or damaged.

If you need to exchange a defective or damaged item for the same product, please email us at salse@cejelogistics.com.

Gifts

If the item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit equal to the value of the returned item.

Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the gift giver.

As a result, the gift giver will be notified of the return.

Shipping Returns

You are responsible for paying the shipping costs associated with returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

The time required for an exchanged product to reach you may vary depending on your location.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, please contact us: